ADAT Agent Portal is an order management system designed by ADAT

The system is aiming to provide efficient and seamless workspace to help Agent manage sales order effortlessly

This system allows agents to easily place orders, track shipments, and ensure smooth delivery. To ensure accuracy and efficiency of order information, please follow the steps below to complete the purchase order process.

Customer Registration

Agents submit customer information for approval, and ADAT will review and respond to ensure smooth collaboration and transaction.   

For detailed submission instructions, please refer to 'Customer Registration' tab

Ordering in Store

 Once the registration is confirmed, Agent can place orders through the store. ADAT will arrange for stock preparation and shipping. 

For specific ordering instructions, please refer to 'Order in Store' tab

 

Order Tracking

 After placing an order, an Agent can track order progress through the system, ensure timely delivery, and view order history.

Customer Registration

To ensure smooth collaboration among ADAT(OEM), Agent Partners, and customers, please go to the Customer Reg. page and provide the necessary customer information for ADAT’s review and confirmation before placing an order. The confirmation result will be notified separately. 

Orders cannot be processed if the customer information is not submitted or fails the review.

For any inquiries, please contact ADAT Sales.

林妙徽 Emi Lin
Sales Manager 業務經理
Mobile : 0915-672007
E-mail : [email protected]
Tel : 06-505-7624 #505
Fax : 06-505-7625
Line ID: Amyhaze

Proxy

王鵬宇 Terry Wang

E-mail : [email protected]

Tel : 06-505-7624 #507

Order in Store

Please select the product in the 【Store】 and submit the order. Kindly note that all order information must be filled in completely and accurately to ensure smooth processing of the order.

Selecting Products Reviewing the Order Entering Address Details Entering Order InformationConfirming the Order Tracking Orders ApprovalTracking Orders & Viewing Order History

Selecting Products

Product Detail

In the Store, select the product you want to order by clicking the image to go to the product details.

Adding to Cart

After reviewing and confirming the product details, you can choose "Add to Cart". Then, click the cart icon in the top right corner to review your order.

Note: 

Please place the order based on your company's purchase order details.

Purchase order (PDF) is a mandatory document to complete the order processing.

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Reviewing the Order

Order Overview

Check the selected items and quantities, then click "Checkout" to proceed.

To continue shopping, return to the Store or click "Continue Shopping" below the checkout button.

Entering Address Details

Shipping Address

Fill in the complete shipping address. All items will be delivered based on this information, so please ensure the information is filled in correctly.

Billing address

By default, the billing address will match the shipping address upon first entry. If changes are needed, update the new address after saving the shipping address.

Once done, click "Confirm" to proceed.

Note: 

The system will save the first entered shipping address as the default shipping and billing address.

Any delivery delays or additional shipping costs due to incorrect information will be the Agent partner’s responsibility.

Entering Order Information

Customer information

Complete all required fields on this page for ADAT to verify customer details.

Click "Continue Checkout" to proceed.

Note: 

Ensure the customer details match the information submitted to ADAT for approval.  Orders without prior customer registration or that fail the review will be canceled.

Confirming the Order

Order Confirmation

Verify the product details, billing address, and shipping address. Agree to the "Terms and Conditions" and click "Confirm Order".

Note: 

Once an order is confirmed and processed for shipment, the shipping address or order details cannot be modified. (If changes are still needed, please contact ADAT sales representative.)

Tracking Orders Approval

Order Approval

After placing an order, ADAT will review the order details and verify the customer's information. During this review, the order will be in the "Order Approval" page. Once confirmed, the order will proceed to "Order Tracking" for further processing.

Tracking Orders & Viewing Order History

Your Orders

After placing an order, you can track its status or view order history by clicking "Order Tracking" in the header.

Or you can go to "My Account" under your username in the top right corner and click "Your Orders" to review past orders. To check an order’s status, select the relevant order for details.

Terms & Conditions

The Standard Sales Terms & Conditions (hereinafter referred to as "Terms") apply to order transactions between 【ADAT】 (hereinafter referred to as "the Company") and its authorized Agents (hereinafter referred to as "Agents"). Before submitting an order through the Company's ordering system, Agents must carefully read and agree to the Terms.

1. Customer Registration & Order Submission

1.1 Before placing an order, Distributors must submit the customer information for approval by the Company. Orders can only be placed for approved customers.

1.2 If the submitted customer information is not reviewed or does not pass the approval process, Distributors will not be able to place an order for that customer.

1.3 Distributors must ensure the accuracy of the provided customer information and promptly notify the Company of any changes.

2. Order Processing & Acceptance

2.1 Once an order is submitted, the Company will process it based on stock availability and logistics arrangements. The order status can be tracked within the system.

2.2 The Company reserves the right to accept or reject orders. If an order cannot be fulfilled due to stock shortages or other special circumstances, the Company will notify the Agent and discuss alternative solutions.

2.3 Once an order is confirmed and has entered the shipping process, it cannot be canceled or modified unless otherwise agreed upon by both parties.

3. Pricing & Payment

3.1 Product prices are based on the pricing listed in the Company’s ordering system. Any price adjustments due to market changes will be separately notified and announced by the Company.

3.2 Payment methods and terms shall be agreed upon by both parties. If a Distributor fails to make payment as agreed, the Company reserves the right to suspend or cancel the related orders and seek legal recourse.

3.3 If an Agent has any disputes regarding invoices or charges, they must be raised within seven (7) days from the invoice issuance date. If no dispute is raised within this period, the invoice will be deemed accepted.

4. Shipping & Risk Transfer

4.1 The Company will arrange shipment according to the order details. Before shipment, all items undergo quality inspection (functionality and specifications). Agents must ensure the provided delivery address and shipping information are accurate.

4.2 If the shipping address is that of the Agent, ownership of the goods is transferred to the Agent once the Company completes shipment. Any risks occurring during transportation to the customer will be borne by the Agent unless otherwise agreed upon.

4.3 If delivery is delayed or fails due to incorrect shipping information provided by the Agent, any associated costs and liabilities will be borne by the Agent.

5. Returns, Replacements & Claims

5.1 Returns or exchanges are not accepted unless the product has a manufacturing defect or has been damaged during shipping.

5.2 Upon receiving the goods, Agents must inspect the product’s appearance (packaging and outer box) within three (3) days. Any issues should be reported to the Company immediately. If no report is made within this period, the goods will be considered accepted.

5.3 If defects or shortages are confirmed, the Company will provide replacements, supplemental shipments, or refunds based on the actual situation.

6. Liability & Force Majeure

6.1 The Company shall not be liable for order delays, non-fulfillment, or any other issues caused by force majeure events, including but not limited to natural disasters, wars, regulatory changes, and supply chain disruptions.

6.2 The Company shall not be liable for any indirect damages, loss of profits, or other business losses, regardless of whether they are caused by the Company's actions.

6.3 Agents are fully responsible for their own sales activities, including but not limited to product marketing, customer service, and compliance with applicable regulations.

7. Termination & Breach of Contract

7.1 If an Agent violates these Terms, the Company reserves the right to suspend or terminate the cooperation at any time and pursue legal action.

7.2 If an Agent has outstanding unpaid balances, the Company has the right to suspend all pending orders until full payment is received.

7.3 The Company reserves the right to interpret and revise these Terms as needed. Agents should regularly review updates to stay informed.